Shipping Policy
Shipment Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. It takes approximately 5 to 15 business days for your order to arrive.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will become active within 24 hours.
Customs, Duties, and Taxes
Clerra™ is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other costs).
Damages
Clerra™ is not liable for any products damaged or lost during shipping. If you receive your order damaged, please file a claim with the shipping carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the delivery service. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Clerra™ will not be held responsible if the customer provides an incorrect shipping address and we are unable to recover the package.
Missing or Stolen Shipments
If you did not receive your order, but the shipping carrier has reported that it was delivered, please contact us as soon as possible at info@myclerra.com
We will file a claim with the shipping carrier. Local law enforcement may be involved when necessary. We will replace or refund your order once the investigation has been completed. Please allow up to 21 days for the investigation process.
Shipping Delays
Due to increased demand and occasional supply chain disruptions, shipping may take longer than usual. Please allow an additional 1–4 business days for order processing.